Amazon will reportedly merge its pharmacy operations and some grocery-delivery services
The company seems to be striving for more same-day delivery availability.
Amazon isn’t a stranger to acquiring various companies and services, but it’s finally taking steps to streamline its many acquisitions, as reported by The Information. PillPack, bought by Amazon in 2018, and Amazon Pharmacy, launched in 2020, are slowly being combined into one service. Amazon is also attempting to combine the online components of Whole Foods and Amazon Fresh, albeit in a different manner.
PillPack is a service that sends customers medication packs containing the required pills for a single day’s consumption, while Amazon Pharmacy is geared towards general purchases. One of the planned changes is to allow PillPack users to handle their orders using Amazon Pharmacy accounts. They can also use coupons and Prime discounts on their PillPack purchases. Additionally, Amazon Pharmacy will accept Medicare through PillPack in January.
Although Amazon has plans to expand Amazon Pharmacy to the UK, Canada and Australia, this hasn’t happened yet. The service remains US-only.
Right now, both pharmacy services already ship orders from the same facilities, which is a change from the previous arrangement. PillPack previously had its own facilities, and the change will make same-day deliveries in 20 new cities possible, bringing the total available locations close to 30 from less than 10 right now.
Amazon previously acquired Whole Foods in 2017, but it wasn’t connected to Amazon’s regular grocery deliveries or Amazon Fresh at all. Now, Amazon is placing popular items at Whole Foods and Amazon in Fresh centers in the US, UK, Italy and Spain. Shoppers can now stick to using only Amazon Fresh more often instead of buying from multiple stores at once. One driver can also deliver everything in a single order, which helps Amazon reduce costs.
Additionally, Amazon is testing a mini-warehouse located in a Whole Foods store that lets customers pick up orders. This warehouse stores products like Coca-Cola and Oreos, which aren’t allowed in Whole Foods stores due to policies. Amazon intends to help shoppers avoid visiting multiple stores due to a lack of products, a problem Whole Foods suffers from due to it stocking fewer brands.
