FCC now requires georouting for wireless calls to 988, the National Suicide Prevention Hotline
The new rule connects callers to mental health services in their area.
The Federal Communications Commission has passed rules that will require all wireless calls to the 988 Lifeline to be georouted. Geographic routing ensures that attempts to reach the National Suicide Prevention Hotline for intervention services will be sent to the location where the call is placed rather than to the location of the caller's area code and exchange.
Once the rules take effect, national providers will have 30 days to implement georouting for these calls. Smaller, non-national providers have a timeline of 24 months to comply. The agency also issued a proposal that the same georouting policy be applied to texts sent to 988.
The FCC has taken several steps to expand the reach of the 988 Lifeline over the past few years. After voting to make the three-digit number the shortcut for reaching the National Suicide Prevention Hotline in 2020, the agency expanded the service to include text support in 2021. T-Mobile was one of the first telecoms to activate 988 for customers to access mental health services.
If you are struggling and need someone to listen, please, call 988. The full number is 1-800-273-8255 (1-800-273-TALK), or you can reach the Lifeline by webchat.